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We Can't Do That
There are many things you can say instead of, "We can't do that." Here's a quick story...
6 Restaurant Service Pet Peeves
The Best Customer Service Quote Ever
A must read quote to ponder for your business.
25+ Ways to Run a More Profitable Restaurant
Deep dive interview on the secrets of Roger's wildly successful restaurant & bar.
Top 10 Pitfalls of a Restaurant Shift
Anyone who has ever worked in a restaurant knows that a perfect shift is nearly impossible, but if the restaurant is managed properly, it can make all the difference in the world.
Webinar: Build Your Restaurant Dream Team
Join Roger for a powerful 40+ minute webinar on service & team building.
Dedication, Passion & Restaurants: Chef Eric LeVine
RR digs into business with Chef Eric from Morris Tap & Grill and Paragon Tap & Table.
10 Ways to Make Your Restaurant More Profitable
Check out these 10 tips to make your restaurant profitable and stay that way for years to come.
Service Snafu: "You still working on that?"
It's all in how you say it.
Danny Meyer's "No Tipping" Policy is a Lesson for Any Business
Shep's take on Meyer's recent decision to move towards no tipping in his restaurants.
Six Types of Loyal Customers
Here's a list of the six main types of customers that just about any business could have.
Five Ways to Lose Your Customers
Here are five ways that are guaranteed to make your customers question if they made a good decision to do business with you.
Restaurant Sales Tip: Assume the Sale
Roger discusses the big difference between customers & prospects.
20 Steps to Lowering Your Food or Liquor Costs
Brandon reveals consulting industry secrets in this in-depth operational piece.
The Only Customer Service Trend that Matters
The trend of your customers doing business with you is the only trend that really matters.
When Things Go Wrong
How you handle a problem or an unhappy customer is the key to either righting the ship or making a bad situation worse.
Do You Know the Lifetime Value of Your Customers?
Manage the interactions you have with your customers with the lifetime value in mind, with each and every interaction.
10 Restaurant Service Snafus to Avoid
Avoid these 10 common habits of ineffective restaurant service.
4 Keys From Restaurant Feedback Results
Independent analysis reveals drivers of word-of-mouth recommendations and retention.
15 Seconds to Better Customer Service
15 seconds can go a long way if your staff is trained on how to serve your guests and you provide the proper work environment so your team enjoys the job.
5 Actions Restaurateurs Must Take Now to Stay Competitive
Roger cautions restaurant owners and top management to scrutinize operations and customer service to remain profitable.
Today's Marketing Keeps Customers Coming Back
Customer service drives the customer experience. That can be your best marketing.
How to Rock Restaurant Service
Great service tips & insights from a long-time restaurateur.
6 Tips to Build Sales
Michael discusses six effective ways to use the power of suggestive selling to build sales.
Customer Service May Rule, But Rules in Customer Service Don't
Don't turn a simple request into a "rule" fiasco.
Summer Service - 7 Tips to Keep Organized and Increase Sales
Summer dining on the deck has arrived. Paul shares some thoughts on how to maximize the season.
How a Restaurant Should Respond to a Negative Online Review
Tips on how to diffuse the situation without drawing interest of the local news, or the wrath of internet trolls.
How To Prepare Your Restaurant For Harsh Winters
Here are 3 tips on helping your business survive a harsh winter.
Customer Service Rules vs. Guidelines
Are "company policies" driving your customers crazy?
20 More Tips on How to Deliver an Amazing Customer Experience
This is the second half of the list of 40 quick customer service tips.
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